Cancellation and Refund Policy

Cancellation Policy
  • Order Cancellation:To cancel an order, please contact us as soon as possible at support@puffq.com with your order details. If 24 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Service Cancellation: To cancel a subscription-based service, you must do so before the next billing cycle begins to avoid being charged for the following period.
Refund Policy
  • Refund Request: To request a refund, please contact us at support@puffq.com with your order details and reason for the refund request.
  • Approval: Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
 
Shipping and Delivery Policy

At PuffQ, we focus on providing digital services and solutions. As such, we do not sell or ship physical products. All of our offerings are delivered electronically or through digital channels. Please review our policy below to understand how our digital delivery process works.

 

Digital Delivery

Delivery Methods
  • Email Delivery: After your purchase, you will receive an email confirmation containing all necessary access details and instructions. This email will be sent to the email address provided during the checkout process.
  • Online Account: If applicable, digital products or services will be accessible directly through your account on our website. Simply log in to access your purchased items.
  • Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed, you will receive a confirmation email with all necessary details for accessing your digital products or services.
  • After placing your order, you will receive an order confirmation email containing details about your purchase.
  • If you do not receive your order confirmation within 24 hours, please check your spam or junk folder. If it’s not there, contact us at support@puffq.com.
 
Customer Support

If you experience any issues with accessing your digital products or services, please contact us immediately at support@puffq.com. Our customer support team is available to assist you with any questions or concerns.

 
Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@puffq.com